Terms and Conditions

The terms and conditions set out below are the contract between you and us. By using our Services, you agree to be bound by them.

1. Definitions

‘Account’ means the account of a Homeowner or Tradesperson.

‘Account Balance’ means the balance of Credit available for use at any time.

‘Alternative Sources’ means sources of information that are not provided by us, including, but not limited to, databases in the public domain and information provided by Tradespersons.

‘Content’ means the text, images, sounds and videos and other content that is encountered as part of your experience on our Website. It includes any material Posted by you.

‘Contract’ means a contract between a Homeowner and a Tradesperson for the Tradesperson to provide services to the Homeowner.

‘Credit’ means consideration that can be used by a Tradesperson to Respond to a Job.

‘Homeowner’ means someone who Posts a Job on our Website.

‘Job’ means a description of work sought after by a Homeowner and Posted on our Website with the intention that a Tradesperson Responds to it.

‘Clickatrades.com’, ‘us’, ‘we’, ‘our’ and ‘ours’ are references to Clickatrades.com’, whose registered office / addressis at 71-75 Shelton Street, Covent Gardens, London UK WC2H 9JQ

‘Post’ means place on or into our Website any Content or material of any sort by any means.

‘Respond’ means to express interest to carry out a Job and ‘Response’ means an expression of interest to carry out a Job.

‘Services’ means the services that we provide from time to time through our Website.

‘Tradesperson’ means a person in business, whether operating as a sole trader, in partnership or a company that wishes to Respond for Jobs.

‘User’ means a visitor to our Website, a Homeowner or a Tradesperson as the context requires.

‘our Website’ means this website and any other websites or webpages that we control, including those on social media platforms.

‘you’, ‘your’ and ‘yours’ are references to you, the party to this agreement.

2. Our relationship

  • 2.1. We provide a marketplace where a Homeowner may post a Job and Tradesperson may Respond to the Job in consideration of Credit.
  • 2.2. We are not party to any agreement between a Homeowner and a Tradesperson. Nor are we an agent, contractor, joint venturer or a partner of any Tradesperson.
  • 2.3. Accordingly, at no time during or after the termination of this contract are we liable or responsible to you for:
    • 2.3.1 your choice to Post, to Respond or to accept a Job;
    • 2.3.2 any work carried out by a Tradesperson;
    • 2.3.3 the performance of any agreement between a Homeowner and a Tradesperson;
    • 2.3.4 the refund for any payment for any Contract;
    • 2.3.5 any complaint about any Contract; and
    • 2.3.6 any loss or damage that either a Homeowner or a Tradesperson incurs from a Contract between them.

3. Our contract with you

The following terms apply to you as a Homeowner:

  • 3.1. You agree it is your responsibility to choose an appropriate Tradesperson to carry out your Job and negotiate the terms of the Contract with that person or business.
  • 3.2. Before entering into a Contract, you agree to verify using Alternative Sources whatever information confirms the suitability of the Tradesperson for your Job, which may include the Tradesperson’s qualifications, prior experience, insurance cover and business guarantees.
  • 3.3. A Response made through our Service does not represent an offer from the Tradesperson or any business listed on the quote but rather an ‘invitation to treat’.
  • 3.4. A Tradesperson makes an offer when he or she, or his or her business, presents the Homeowner with a proposed Contract containing a price for the work to be carried out.
  • 3.5. In any dispute over a Contract, you should deal only with the Tradesperson. We have neither legal obligation nor detailed information about the Contract.
  • 3.6. We are not responsible for any Contract you enter into or for the cancellation and refund procedure should you decide to cancel for any reason.

The following terms apply to you as a Tradesperson:

  • 3.7. You agree that before entering into a Contract, it is your responsibility to verify that the Job is as described.
  • 3.8. Although we are not a party to your Contract with a Homeowner introduced to you via our Website, we may close your Account if a Homeowner has a valid complaint against you.

4. Content

We invite you to Post Content to our Website in several ways and for different purposes.

We may regulate your use of our Website to protect our business and our staff, to protect other Users of our Website and to comply with the law. These provisions apply to all Users of our Website.

  • 4.1. You accept all risk and responsibility for determining whether any Content is in the public domain and therefore is not confidential.
  • 4.2. Posting Content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
  • 4.3. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
  • 4.4. You agree that you will not use or allow anyone else to use our Website to Post Content or undertake any activity that does, is or may be:
    • 4.4.1 unlawful, or tend to incite another person to commit a crime;
    • 4.4.2 obscene, sexually explicit, offensive, threatening, violent, malicious or defamatory;
    • 4.4.3 deceive any person or be used to impersonate any person or business, or misrepresent your identity or affiliation with any person or business;
    • 4.4.4 intended to solicit responses unconnected with the purpose of our Website or the terms proposed by this agreement;
    • 4.4.5 request or collect personal information from another user without his permission;
    • 4.4.6 used to sell or solicit any goods or services or for any other commercial use not intended by us, for yourself or for any other person;
    • 4.4.7 facilitate the provision of unauthorised copies of another person's copyright work;
    • 4.4.8 link to any of the material specified in this paragraph; and
    • 4.4.9 use distribution lists that include people who have not given specific permission to be included in such distribution process.
  • 4.5. In addition to the restrictions set out above, Content must not contain:
    • 4.5.1 hyperlinks, other than those specifically authorised by us;
    • 4.5.2 the name, logo or trademark of any organisation other than your own;
    • 4.5.3 inaccurate, false, or misleading information.

5. Reviews

  • 5.1. We ask Homeowners to provide a review of their experience of the service that a Tradesperson has provided. Reviews made available to other Users.
  • 5.2. As a Homeowner, you agree:
    • 5.2.1 to provide reviews that are factually correct, even if they contain elements that are opinion;
    • 5.2.2 to be responsible for the consequences of such reviews; and
    • 5.2.3 to indemnify, hold harmless and defend us from any claim for libel and/or defamation caused by review.
  • 5.3. A Tradesperson is offered an opportunity to respond to the review.
  • 5.4. As a Tradesperson, you agree:
    • 5.4.1 that we are not responsible for any review, or harm done by a review; and
    • 5.4.2 to tell us if a review is false or misleading.
  • 5.5. We may from time to time perform checks that a review and/or a response to a review is authentic.
  • 5.6. We may, but are under no obligation to, remove any review or response, including those that we believe are false or inaccurate.
  • 5.7. We make no claim or warranty as to the accuracy of any review or response.

6. Complaints

  • 6.1. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
  • 6.2. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
  • 6.3. We are not liable for any loss or damage incurred as a result of your use of any Content posted or otherwise made available on our Website.
  • 6.4. You understand that we do not screen, moderate or approve all Content. We have the right but not an obligation and to monitor, remove or alter any Content that is available on the Website for any reason whatsoever.

7. Your account and personal information

  • 7.1. When you visit our Website, you accept responsibility for any action done by any person using your name, account or password.
  • 7.2. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
  • 7.3. You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.
  • 7.4. You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your Account.
  • 7.5. You agree to notify us of any security breach or unauthorised use of your Account.
  • 7.6. You may not transfer control of your Account to another person or business except in limited circumstances. Those circumstances are decided at our sole discretion and we may change them at any time.
  • 7.7. If an Account is operated by a business which ceases to trade, you agree to tell us immediately.

Paragraphs 8 to 11 apply to you as a Tradesperson:

8. Responding to a Job

  • 8.1. If you Respond to a Job, your Response is an offer to buy from us the information about the Job and the Homeowner.
  • 8.2. We shall accept your offer by email. Until we send you an email message confirming acceptance we have no obligation to you in respect of that Job.
  • 8.3. Our acceptance does not guarantee that the Homeowner will ask you to enter into a Contract for that Job.
  • 8.4. If you do not have sufficient Credit in your Account Balance then we shall ask you to make payment for additional Credit before accepting your offer.

9. Your Account Balance

  • 9.1. Your Account Balance represents the amount of Credit available to use to Respond to Jobs. It does not represent the sum of payments made to us at any time nor the value of any liability we have to you.
  • 9.2. When we receive confirmation of payment from our payment service provider, we shall increase your Account Balance.
  • 9.3. We shall reduce your Account Balance by the price displayed to Respond to the Job.
  • 9.4. Except at our complete discretion, your Account Balance cannot be exchanged or refunded for cash, nor transferred to any other Account.
  • 9.5. Credit on your Account Balance remains until the date we give you when we accept your order. After this date, your Account Balance will be reduced.
  • 9.6. You accept that we are not responsible for the record keeping of your business activities.

10. Payment

  • 10.1. Your order is an offer to buy from us. Nothing said or done by us is an acceptance of your order until we confirm acceptance by email message referring to the order.
  • 10.2. The price payable is as set out in the checkout of our Website.
  • 10.3. The price payable includes value added tax (‘VAT’) payable in the United Kingdom.
  • 10.4. By providing us with payment information, you confirm that you are authorised to make payment with such a method.
  • 10.5. Should you ask us to do so, we shall keep your payment information securely so as to allow payments to be made automatically as required.
  • 10.6. If you purchase our Services on the basis of part-payment over a number of months we may require you to set up a Direct Debit.
  • 10.7. If you have a question about a charge on your credit or debit card, you should contact us through our Website, by the live chat feature or by email.
  • 10.8. Should any payment method you use fail or should a payment to us later be reclaimed by a bank or card issuer then you agree to pay any costs incurred by us and an administration fee of £20.

11. Refunds

  • 11.1. Refunds of Credit are made at our complete discretion.
  • 11.2. We shall only refund you provided that:
    • 11.2.1 you make your request through our Website;
    • 11.2.2 you provide sufficient information about the reason for the refund so as to allow us to consider whether it is reasonable.
  • 11.3. Before refunding you we shall:
    • 11.3.1 investigate whether your request for a refund is reasonable, possibly contacting the Homeowner; and
    • 11.3.2 notify you of our decision.
  • 11.4. A Refund shall not be made if a Response you make does not result in the Homeowner entering into a Contract for a Job with you.

12. Termination

  • 12.1. We retain the right, at our sole discretion, to terminate any and all parts of the Services provided to you, at any time, with immediate effect and without refunding to you any payment made.
  • 12.2. If we terminate this agreement we shall send you notice to that effect by post or email.
  • 12.3. You may terminate this agreement at any time, for any reason, with immediate effect. You may terminate the agreement either by sending notice to us by post or email. We reserve the right to check the validity of any request to terminate.
  • 12.4. When terminate this agreement or otherwise when we close your Account for any reason:
    • 12.4.1 Your right to use our Services immediately ceases.
    • 12.4.2 Information about your Jobs and Responses will no longer be made available to you.
    • 12.4.3 Any unused Credit on your Account Balance will be forfeited.
    • 12.4.4 We shall not refund to you any payment for Credit remaining on your Account Balance, regardless of the expiry date of that Credit.
    • 12.4.5 An order for payment in multiple instalments remains liable to be paid to us. You agree either to continue to pay us in instalments or to pay us the balance outstanding in a single sum.

13. Security of our Website

  • 13.1. You now agree that you will not, and will not allow any other person to:
    • 13.1.1 modify, copy, or cause damage or unintended effect to any part of our Website;
    • 13.1.2 download any part of our Website, without our express written consent;
    • 13.1.3 collect or use any information obtained from or about our Website or the Content except as intended by this agreement;
    • 13.1.4 aggregate, copy or duplicate in any manner any of the Content or information available from our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;
    • 13.1.5 share with a third party any Account credentials to our Website.

14. Copyright and other intellectual property rights

  • 14.1. We assert our ownership of the intellectual property that comprises our Website, including page text, images, designs, data and layouts. It is protected by international law.
  • 14.2. You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement or with our written consent.
  • 14.3. If you inappropriately or illegally use any of our intellectual property then we may terminate your account.
  • 14.4. You retain the intellectual property rights in the Content posted on our website by you as a Homeowner or a Tradesperson. In doing so, you grant us a worldwide, non-exclusive, fully paid up, transferable, irrevocable license to use, store, copy, modify, make available and communicate the data for any purpose

15. Interruption to our Services

  • 15.1. We will do all we can to maintain access to our Website, but it may be necessary for us to suspend all or part of our Services in order to carry out repairs or maintenance, or for other good reasons. We may do so without telling you first.
  • 15.2. You acknowledge that our Services may also be interrupted for reasons beyond our control.
  • 15.3. You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to our Services.

16. Disclaimers

  • 16.1. Our Website and our Services are provided ‘as is’. As to them, we make no representation or warranty of any kind, express or implied, including, without limitations, warranties:
  • 16.1.1 as to fitness of them for a particular purpose;
    • 16.1.2 their compliance with the requirements of any law;
    • 16.1.3 as to availability and accessibility, without interruption, or without error; and
    • 16.1.4 any obligation, liability, or remedy in tort whether or not arising from our negligence.
  • 16.2. Although we attempt to ensure that the information on our Website is accurate, we cannot guarantee that it is. We do not accept liability for issues or losses arising from errors in Content.
  • 16.3. You acknowledge that we may limit use of our Website, including, but not limited to, your access to it, your use of the features and functionality, and the duration during which Content is available.
  • 16.4. You agree that we have neither responsibility nor liability to store any Content.
  • 16.5. We do not guarantee that a Tradesperson will Respond for a Job or be available to carry out a Job.
  • 16.6. We give no warranty, representation or undertaking whatever as to the continuing business of a Tradesperson or that any Service offered by a Tradesperson will be useful or suitable for you.
  • 16.7. We are not liable in any circumstances for special, indirect, consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our Website.
  • 16.8. You now expressly release us from any and all claims and liability known and unknown, arising in any way from a dispute between you and a Tradesperson.
  • 16.9. Our Website may contain links to other websites over which we have neither power nor control. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.

17. Indemnity

You agree to indemnify us against all loss and expense, including legal fees and management time related in any way to:

  • 17.1. a contractual claim arising from your use of our Services;
  • 17.2. the breach or violation of this agreement by you;
  • 17.3. the infringement by you of any intellectual property or other right of any person or entity;
  • 17.4. your failure to comply with any law;
  • 17.5. the protection of the reputation of our business by our making a payment in circumstances where you have failed to comply with your obligations under a Contract;
  • 17.6. any cost to us arising from a decision by us to comply as your agent, with any obligation of yours, whether or not we have your permission, arising out of any regulation or law, including any payment we make on an ex gratia basis, arising from a Contract
  • 17.7. legal or other fees we incur in defending a claim or the imposition of a fine or penalty
  • 17.8. our management time in dealing with any failure or alleged failure by you to comply with any relevant regulation or law

18. Dispute resolution

In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.

The following terms apply in the event of a dispute between you and a Homeowner or a Tradesperson:

  • 18.1. The performance of a Contract, including delivery of materials, performance of the service and payment between a Homeowner and a Tradesperson is a matter solely for the parties to the Contract.
  • 18.2. You agree that we have no obligation to become involved in the enforcement of any Contract.

The following terms apply in the event of a dispute between you and us:

  • 18.3. If you have any complaint then we ask that you tell us by sending an email message to the address on our contact page, or by contacting us through the contact page.
  • 18.4. In the event of an unresolved dispute between us, you undertake to attempt to resolve it by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
  • 18.5. We can propose an ADR Provider, or if you would like to propose one, we shall consider to your proposal. If you are in any way concerned, you should read the regulations at: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_en.

19. Miscellaneous matters

  • 19.1. We process personal information in the ways set out in our privacy notice.
  • 19.2. You undertake to provide us with your current address, email address and telephone number as often as they are changed together with all information that we may require to enable us to fulfil our obligations under this contract.
  • 19.3. So far as any time, date or period is mentioned in this agreement, time shall be of the essence.
  • 19.4. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
  • 19.5. If you are in breach of any term of this agreement, we may:
    • 19.5.1 terminate your account and refuse access to our Website;
    • 19.5.2 remove or edit Content, or cancel any order at our discretion;
    • 19.5.3 issue a claim in any court.
  • 19.6. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
  • 19.7. No failure or delay by us to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
  • 19.8. When you visit our Website or send messages to us by email, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on our Website. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.
  • 19.9. Any communication to be served on either of the parties by the other shall be delivered by hand or sent by recorded mail. If shall be deemed to have been delivered: on the day of delivery if by hand; or within 72 hours of posting if sent by post to the correct address.
  • 19.10. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that Act.
  • 19.11. We shall not be liable for any failure or delay in our performance of this agreement that is caused by circumstances beyond our reasonable control.
  • 19.12. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
  • 19.13. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in those countries.