If your job isn't up to standard
While hiring a tradesperson for a job, you require the work to be done in good quality. Mostly, the persons on home improvement jobs do their work according to the client's desire, but sometimes the case may differ.
It isn't easy to make a standard to check whether the work is desirable or not, but in some cases, this thing is undeniable. For example, when there is a significant fault or when time limits are ignored.
We are here with some guidelines for you if you are worried about your tradesperson's working quality.
Some common situations which people can face?
The procedure of handling a problem somehow depends upon the kind of the problem. There are some kinds of issues where people need help. They may include:
● The final result is not according to your expectations – whether it is different from what you wanted, or it is not what you demanded.
● The work seems to be ok at the time, but now you have come up with a problem that judges its quality. For example, you observe a leak.
● You've noticed that the tradesperson used low-quality material or different material to those you wanted or imagined.
● You didn't get a job certificate that you were expected to bring with you specific work.
● Building control didn't review the project where it was needed and didn't submit the work.
Is it just a matter of opinion?
Whenever you hire two experienced builders to do the same work, there are chances that they both will do it in entirely, unlike ways.
There are always very distinct demands for the job. Specifically, when it is about safety – there are some methods considered as the best practice. But there is no clear answer in some cases, and their perspectives depend upon their habits and taste.
It is challenging to mark a point exactly when the work is perfect while talking about the testing of the work quality. This means that if there are some faults in the work that affect its standard, these should be erased at a higher rate.
Do you have a written quote?
A detailed written quote about the work can help you in a situation where you are unhappy with the project's final results. You can agree with that tradesperson.
We can guide you about how to establish a written quote to take maximum help.
Detailed written quotes include different things such as the details of the material you want to be used etc. it means that you can make the tradesperson work precisely the way you expect to be done if the quotes have been written correctly.
If the work is not according to your desire, but the written quote doesn't include that issue, you can still discuss with the tradesperson to make changes in written quotations. But he may charge additionally if it involved doing the work again or doing any other thing.
If you've observed a different fault in work, you should ask the tradesperson – most of them would guarantee their work and solve your problem, especially if you let them know about your intention of giving feedback.
What if work doesn't meet regulations?
The significant jobs that can change your home's structural appearance, such as extensions, are needed to be assessed and inquired by the building control department of the local administration to make sure that it qualifies the standards of security and safety.
The jobs that need certification, such as electrical work, would require to be issued by a tradesperson that is registered by a competent person scheme.
If you are not given the right certification or if building control doesn't cooperate with you, you should ask the tradesperson to figure out all the problems as he is responsible.
In case you miss your certificate, again contact your tradesperson and ask the team about the scheme he is a part of because their membership is expected to help you there.
What if I can't make contact or they refuse to put the work right?
If you are sure that the work is low-quality and the tradesperson is not helping you or has ended up the contact, then you should pursue a claim against them.
Documents such as the written quotes and the agreements with the original tradesperson will help the procedure of claiming.
Make a record of emails or text messages with the tradesperson and note out what they wanted to say in calls and direct meetings.
If the rectification work needs to hire some new tradesperson, make a record of the costs as it will help claim.
If you hired your tradesperson through Mybuilder, our team would contact the tradesperson and try to communicate about the solution to have a productive outcome.
If this doesn't help, you can surely go for a claim.
Making a claim
Making a claim should be the final option if the matter couldn't be solved in any other way.
Before going for a claim, you should write a letter to the tradesperson that includes all the dispute details and what you want from them legally. This letter is called a letter before action or a letter before claim. This letter is a legal formality that warns them and gives them a chance to avoid legal complexity.
If they don't respond or in case you are not satisfied with their answer, you can claim money against them. It will charge you a fee, and also there is no money-back guarantee of the payment.
Guarantee your job meets the standard.
We have created a unique insurance policy that assures you of your home improvement project's success. This policy helps you if the final results are not according to your imagination and all other situations – for example, if the work is not finished or if the work is faulty.
Contact us with full confidence and trust.